If you would like to become a front office supervisor, you must have a high school diploma or the equivalent. It also is advisable to take college-level courses in business management, communications and customer service. Employers often look for candidates who can exhibit proficiency with word processing and spreadsheet software, so taking computer applications courses is recommended. You also should look for opportunities to gain experience and to develop your leadership skills, organizational skills and interpersonal communication skills.
An individual who has the goal to become a front office supervisor has the option of working in a variety of settings. Front desk supervisors can work in offices, beauty salons, hotels or in other environments where the front desk is the central location for information and support. These supervisors might also be called front desk managers, receptionists or front desk clerks.
There are some duties involved in the job of front office supervisor that are consistent no matter the work setting. For example, often front office supervisors oversee the activities involved in front desk management such as handling incoming calls, greeting visitors and assisting with administrative tasks. For the best chances at employment, an individual who would like to become a front desk supervisor should have outstanding organizational and people skills.
Depending on the size of the organization and the nature of the business, a front office supervisor might have to manage conference rooms, distribute company information and plan company events. There might also be other industry-specific duties. For example, a front office supervisor in a beauty salon might schedule appointments for clients, and a front office supervisor in a medical setting might transcribe doctors' notes.
The job of a front office supervisor is ideal for a person who has strong leadership skills. The supervisor must be able to work effectively under pressure and provide guidance to other support staff members. An individual who would like to become a front office supervisor must also be able to effectively communicate expectations and assign tasks to those who report to him or her.
One of the best ways to gain experience to prepare for a job as a front office supervisor is to work under one. Working as an intern might not be a paid position, but it does provide valuable experience that looks great on a résumé. To qualify for the job, an individual should have experience providing front office support. In addition to interning, experience working as a receptionist or secretary can help individuals prepare for the career.
Oftentimes, companies offer employer-sponsored training. The training offered might consist of educating individuals about marketing, accounting and other industry-specific topics. Training programs benefit employers because the material and subjects can be developed to meet the specific needs of the company.
